Dhaka Head Office
12, Gulshan Avenue, Dhaka, open 9am to 7pm; account verification questions are shown here first
BD267 Support's main reliability
Fast customer support
Curated answers appear as soon as questions are submitted; the system has run consistently since 2015
Work matters, not extra talk
Dhaka-based contact
Dhaka users quickly find nearby office information and directions that follow Bangladesh time
Built for local users
Secure account protection
Login, identity verification, and troubleshooting are in clear steps
Less hassle, more trust
Mobile-based help
Like 738K+ active users, quick answers on phone
Readable on small screens
When you need it most
Maintaining 99.6% uptime does not shorten the time to get help
Uninterrupted flow, reliable service
Help for 513+ topics
Separate guidance for game lists, apps, and login questions
All directions in one place
4.8Average rating
74,353Feedback
738K+Active users
11Active in country
BD267 Contact's office information
BD267 Contact page has four office cards to reach the right location quickly; the addresses below are not sample-based; they are clear to users and easy to read
Chittagong Help Desk
114, Agrabad Road, Chittagong; payment solutions, login issues, and app connectivity - the local team responds quickly
Sylhet Service Point
32, Jindabazar Lane, Sylhet; messages at night have less queue, so reading answers is easier
Khulna Information
58, Sonadanga Commercial Area, Khulna; new users, help center, and document checks are all neatly arranged here
Three things to do before going to
- Keep National ID information handy
- Enter your account username
- Describe the issue in one line
How to use BD267 Help channels
BD267 Help isn't hard; you can pick the right path in 2 minutes on mobile, especially if you have questions about bKash, Nagad, and Rocket
Live chat
For quick questions, write in a short sentence for faster answers
Less delay, more speed
Email support
For complex issues, screenshots, and detailed problems, email is best; include all details in one message
Saveable contact
Help Center
Common questions, account rules, and app usage steps are in the Help Center
Find solutions by reading
4 simple steps to get help
1
Open an account
Register first, then complete profile information
2
Describe the problem
Login, app, or contact what's stuck
3
Send message
Short, clear messages read quickly; screenshots help
4
Follow up
Do the given step in one go; most solutions end there.
Payment hints for Bangladesh
Users in Dhaka, Chittagong, and Khulna often ask about bKash, Nagad, and Rocket, so the help center answers reflect real usage.
If you get stuck while running the app, first check the login section, then go to the help center if needed, or read the About page.